Support
Something broke, you have a question, or you want to suggest something? We read everything — Tame is made by real people, and you get an answer from real people.
Talk to us
Write to: contato@bee.app.br
We reply within 2 business days.
How do I delete my account and my data?
Inside the app: tap the gear at the top of the pet screen and choose "Delete my account". We ask twice because it erases everything (account, pet and progress) from our servers immediately, with no way back.
My pet left. Did I lose everything?
No. When a pet goes too long without care, it leaves behind an egg that inherits its name and part of its memories. It's a consequence, not a game over — deliberately so, because children play Tame too.
How do I cancel Tame Premium?
The subscription is billed by the store, so you cancel it there: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments and subscriptions. Cancelling keeps Premium until the end of the period you already paid for.
I paid and didn't get it. What now?
Open the Shop and tap "Restore purchases" (also in Profile → Purchases). That re-checks the store and gives back what you already paid for. If it still fails, write to us with the purchase date.
Are my chats with the pet stored?
No. Chat content is not stored on our servers. The pet keeps only a short memory summary so it remembers you — and that lives with the pet, not as a conversation log.
Does Tame work offline?
The game does: caring, playing, decorating and watching your pet grow all work offline. Only the chat and the cloud backup need a connection.